Safe and Secure Van Lines

Out of state move. Initially, they seem legit. Take your down payment, come get your stuff, then they store for 3 months, while we move to another state and try to find a new house. When you call to have your stuff delivered, it’s gone. They say the storage facility sold it, but we are hiring an attorney because we do not even know where our stuff was stored. entire 5 bedroom home,+ fullbasement,4300sqfeet. Hundreds of thousands of $$ They took everything we have ever owned. Every piece of furniture, 3 dining tables, 5 bedroom suites, theatre seating, couches, chairs, TVs, wireless sound system, all of our personal belongings, decor, art, kitchen and bath, so much can never be replaced. EVERYTHING.

Move size: 4+ Bedroom Home Service cost: $5000

My belongings were hijacked and are currently being held for ransom. Let me go into detail with you to explain my experience with Safe and Secure Van Lines.
We hired Safe and Secure for a Friday pickup of our 80 boxes. We sent all our measurements and box count to Michelle and Sandy Kenny at Safe and Secure Van Lines. We received our estimate and our date for pickup was set. Safe and Secure Van Lines contracted MDA Relocation LLC, Michael Aharoni, 7045 Stirling Rd, Suite 1208, Davie Florida, 33314. MDA didn't show up until Saturday night, 9:30 PM with the driver complaining about another pickup he had done in another state and that's why he was late. He didn't load up our boxes until Sunday after 4:30PM and didn't leave the property until almost 10:00 PM Sunday night. We were then told by Sandy Kenny that our truck was headed to Florida and that was confirmed by the owner of MDA Relocation LLC, Michael Aharoni. The next day we get a phone call from Michael Aharoni that our goods had been re-routed to one of his storage facilities because it was 60 pounds overweight and he wanted an additional $4,303.92. At this point we had already paid both Safe and Secure Van Lines and MDA for services. The extra $4303.92 would put this move over $10,000.00.
We contacted Safe and Secure Van Lines for help, Sandy Kenny, who told us to e-mail her the documents to her private e-mail account. I thought this was a bit fishy, but we did so anyway. She told us she would get back to us, she never did. We reached out once again to Safe and Secure and received no call backs, e-mails or assistance. We were left to deal with Michael Aharoni, the hijacker, alone. We've notified the FMCSA, which is a branch of the Department of Transportation. We wrote a letter to both Safe and Secure and MDA. We'll be contacting the police next. Just so you know your rights: http://www.michaelgarcialaw.com/Consumer%20FAQ%2026.html
I'll try to keep this review up to date so that people can read this and avoid companies like Safe and Secure Van Lines and hijacking companies like MDA Relocation LLC, owned by Michael Aharoni. In all reality we're being told Mr. Aharoni, most likely, sold all our goods and giving him more money would only add to his wealth and our misery.

Move size: 4 Bedroom Home Service cost: $4863

I received a verbal quote of $6000 after a phone inventory. I asked for an in home est but was told that wasn't needed. I let the sales rep know our stuff HAD to be delivered by June 16. He said they would pick up and drive directly to our new home. I gave my credit card info for a deposit of 1677, which he charged twice. He told me that additional ins wasn't needed because they covered up to $10,000. I was never given a right’s and responsibilities brochure or FMCSA’s Ready to Move brochure. During pick up, I was asked to sign papers. Sean, the foreman told me that I didn't have time to read them or it would cost me an additional day. He gave me a brief desc of each page. Sean advised to me write the date of June 15, 2019 in the time limit for delivery box.He asked if an 18wheeler could deliver and I said no. He told me that the 26ft truck he brought should be fine but if for some reason they had to move it all to a smaller truck it would be an additional 600 for them to load everything into the smaller truck, delivers and unpack. He said we could get around that extra charge if we rented our own truck. He assured me that they would unload everything, unwrap and assemble everything at my house. One page that he wanted me to sign was explained :This page just says that we will cover any loss or damage during your move. He had me write the words 60 cents per pound per article and said that was the minimum but that we were covered up to $10,000. They started loading. When almost complete they figured out that they couldn't fit all if our stuff and told me I'd have to pay to rent another truck. We took items off the truck to avoid that cost.When they left, they had 3 mattresses strapped to the back of the truck!
The truck weighed 9640 lbs totsling 10,149.67 and that we had to pay him more or we would have to pay for storage.
We paid 4184 to get our stuff going. We were never given an option to be at weighings and were not offered weigh tickets at all except for the initial weighing. We received no summary of arbitration from MDA Movers that we later discovered was subcontracted to ship our items.
June 15 came and went. We called well over 50 times to get an answer over the next week. Frank stated that our items were scheduled to be delivered June 15 and got me in touch with Sandy Kenney who told us our stuff was in a warehouse in Dallas. She got us in touch with the driver, Shalom who was rude. The delivery came June 24 in an 18 wheeler. Driver said if we rented our own truck, they would not unload into our house. Or I could pay him $1200 to do it all and argued with me that I misunderstood Sean and if I didn't like it I could call Sean to unload. The driver stated he needed 4288.67 in money orders. As I started to fill out what was missing and/or broken, the driver approached me and said not to worry about filling it out because I have 9m to file a claim. He told me that if he had to wait any longer, he would require extra payment to cover the late fees. "Just sign the damn paperwork, you have nine months to figure out what isn’t here. I can’t help you and I have to leave now.” I called Sandy about our experience and she told me that I signed a contract and that I did receive the following: Your rights and responsibilities, FMCSA’s Ready to Move Brochure, and an arbitration agreement. I asked her for proof that I signed a contract and that that information was given to me. She said she would email it over but never has.Missing Items: Antique church pew,
couch, bookcase, sideboard, mattress, nightstand, TV, computer accessories, lamp, antique desk, 2nd row of van seats, lawnmower, dolly, tools, yard equip., bathroom accessories, decor. Damaged: dog house, 4 dining room chairs, fridge, armoire, drawer, bedframe, footboard, cabinet doors, TV, antique full length mirror, coat rack Antique porcelain doll.

Move size: 4 Bedroom Home Service cost: $12000

THIS COMPANY IS A SCAM. They have great customer service on the front end (Janice St. John, Amber Dylan, Sandy and Michelle, in particular) but once they have your money, they disappear and become completely uncooperative. This is an unethical company and I am shocked they are still in business. Please do not waste your time or resources on Safe and Secure Van Lines. I'm sure the positive reviews are from within the company. It seems to me the employees are incentivized to steal from people. Horrible, horrible company.

Move size: 3 Bedroom Home Service cost: $2100

DO NOT USE THIS COMPANY!!
When I first spoke to the salesman he told me that I would receive a call the week of the move at the latest the day before my window. Along the way I have reached out multiple times to narrow down the day (2 day window). I was told many times that someone would call me right back, but hours passed without a return call. I had to call back again and again without getting my question answered. Here I am at 7:00 PM on the day before my moving window and they still don’t know the day or time that the movers will arrive! The most disparaging aspect is that nobody is apologetic for their lack of knowledge or communication. I can only hope that the actual move goes smoother than the lead up- if they ever show up.

Move size: 2 Bedroom Home Service cost: $2000

This is a company that I am sorry I ever business with. We had to move from Chicago to Florida and were given a quote of $3400. We paid down payment of $1306. Our move was to happen May 2-3. John assured us— look at our reviews on Google he said. So we did and decided it would be a decent company.
We waited on May 2, we waited on May 3. Nothing. We got a hold of the “person in charge” Russel. Oh, they will be there May 4 at 9 AM. We waited. We called Russel who was intoxicated and he said he will try to figure it out and give him 1 Hour. We waited. I had to start work on May 6.
At 1 pm, we went to Penske, rented a truck, got help to load truck, and started driving. At 1 PM, we told Russel we were doing this and if he could refund our deposit. He said “sure!!”.
We have been calling them(main number, John, Russell) inquiring about our refund. Russell states that my husband wrote a negative review and we would not get refund unless we took it down. We took it down. Still no refund. I called Russell this morning again asking about refund. He was drunk, slurring, and said “F** you”. I told him that I would write negative review and expect my refund. And what he was doing was black mail.

DO NOT USE THIS CO.
They are not good people.
I do not expect to get a refund.

If you have had a similar experience, contact us.
Let’s file a lawsuit together.

Move size: 2 Bedroom Home Service cost: $3400

I was super concerned originally after I started hearing horror stories of people’s moving experiences, but I spoke with a very nice lady on the phone that explained everything to me from beginning to end. Everything happened exactly how she stayed it would. I was not happy about my delivery window when I reserved but she also explained that everyone in the industry works the same way. I got my stuff just a little over a week after pickup and the labor team at pick up and delivery worked very hard. Kudos to you and the team. Keep up the good work.

Move size: 2 Bedroom Home Service cost: $4650

I would first like to start by saying I have had multiple run ins with moving companys many of which have been unpleasent . Safe and Secure have restored my faith im the actaul industry !! Everything was accurate everything was as planned the company is very respectable and very polite. The movers showed great concern in my belongings and that they where delivered the same way they where picked up and packaged. The eta for the delivery and pick up time and dates where on point to the very minute !! Costumer service helped me through the whole journey with follow up calls and a great verification process to make sure everything in my estimate was correct. Im very pleased with this company we moved a 3bdrm house from Tx to Cal and safe and secure made everything stressfree and a calm collective peaceful move . Utilize this company for any state to state or local moves they're highly recomended by me !!

Move size: 3 Bedroom Home Service cost: $3558